Viking Appliance Service
Viking

Viking professional-style appliances.
Model-specific service.

Service for Viking 3, 5 and 7 Series cooking appliances, Tuscany ranges, RVL built-in cooking, VEIL™ integrated refrigeration, 5 Series built-in refrigeration, dishwashers, wine cellars, undercounter refrigeration and dedicated ice machines within our service scope.
Tell us what the appliance is doing and Appliance Crew will diagnose the problem, explain what we find and provide the repair price before work begins.

Experienced with premium appliances Model-specific service Price before work 90-day warranty on qualifying repairs
Professional-style range & hood
The Viking Standard

The Viking professional-range
story.

Viking's professional-style residential range concept began in the early 1980s when Fred Carl, Jr. set out to create the type of commercial-inspired range he wanted for his own home. Viking Range was incorporated in 1984, a prototype received American Gas Association approval in 1986, and the first production Viking ranges began shipping in January 1987. Viking is widely associated with pioneering the commercial-style residential range category.

Viking later brought manufacturing into Greenwood, Mississippi, producing its first Viking-manufactured rangetop there in 1989 and moving range production fully in-house by 1990. Viking later became part of a broader luxury residential appliance portfolio while continuing to operate from Greenwood.

Appliance Crew is an independent appliance repair company. Our technicians are experienced with Viking residential ranges, ovens, cooktops, rangetops, refrigeration, wine-storage appliances, dishwashers and dedicated ice machines, and manufacturer technical resources may be consulted when appropriate for the specific model.

What Sets Viking Apart

  • 5 Series Pro Sealed Burners
    Applicable 5 Series gas and dual-fuel ranges use the Pro Sealed Burner System with VariSimmer™ and SureSpark™ ignition. Selected models include a higher-output TruPower Plus™ burner. Burner output and architecture vary by series, model and burner position.
  • Elevation Burners™
    Current 7 Series gas and dual-fuel ranges use Elevation Burners™ adapted from Viking's commercial cooking technology, with high-output configurations up to 23,000 BTU on applicable current models. 5 Series uses a different burner architecture.
  • Tuscany
    Current Viking Tuscany dual-fuel ranges are offered in 36, 48 and 66 inch widths. Cooking-surface configuration varies by exact model and may combine gas burners, induction elements or specialty cooking surfaces.
  • VEIL™ Integrated Refrigeration
    Viking's current fully integrated, panel-ready refrigeration family, designed to blend into surrounding cabinetry. Applicable models use lateral cooling, a double-pivot hinge and PlasmaCluster™ ion air purification on selected products.
  • TruConvec™ & Gourmet-Glo™
    Applicable Viking ovens use TruConvec™ convection with a rear convection element and fan-driven airflow, with ProFlow™ convection airflow components on applicable products. Gourmet-Glo™ is the infrared broiling technology on applicable ranges and ovens.
Viking Appliances Within Our Service Scope

Viking appliances within our service scope.

Viking has produced multiple generations of residential cooking, refrigeration, dishwashing, wine-storage and ice-making appliances. Service availability depends on the appliance type, exact model, condition and replacement-parts availability.

Professional range
Ranges

3, 5 & 7 Series Ranges

Current 5 Series ranges span gas, dual-fuel, electric and induction cooking in applicable 30, 36, 48 and 60 inch configurations, with both sealed-burner and open-burner gas products. Current 7 Series ranges are available in 36 and 48 inch gas and dual-fuel configurations. See oven and range repair.

Built-in refrigeration
Refrigeration

5 Series & 3 Series Refrigeration

Viking currently offers 42 and 48 inch 5 Series built-in side-by-side refrigerator/freezers with stainless and panel-ready configurations, plus a 36-inch 3 Series freestanding French-door refrigerator with bottom-freezer architecture. See refrigerator repair.

Freezer column
VEIL™

VEIL™ Integrated Refrigeration

Current all-refrigerator columns in 24, 30 and 36 inch panel-ready configurations, all-freezer columns in 18, 24, 30 and 36 inch, and a 36-inch integrated bottom-freezer refrigerator. Ice-making functionality and interior configuration vary by model. See freezer repair.

Custom wine cellar
Wine Refrigeration

Wine Cellars

Current 5 Series products include 15-inch single-zone and 24-inch dual-zone undercounter wine cellars, while VEIL™ integrated wine storage includes current 24 and 30 inch panel-ready full-height configurations. Bottle capacity varies by exact model, bottle dimensions and shelving arrangement. See wine cooler repair.

Designer Series dishwasher
Dishwashers

3, 5 & 7 Series Dishwashers

Current Viking dishwashers are offered in 3, 5 and 7 Series 24-inch configurations. Wash architecture, drying systems, sound levels, racks, water-softener options, lighting and custom-panel availability vary by exact model, and published sound levels vary by series. See dishwasher repair.

Outdoor ice machine
Undercounter & Ice

Undercounter Refrigeration & Ice Machines

Refrigerators, beverage centers, refrigerated drawers and wine storage in model-specific 15 and 24 inch formats, plus dedicated 15-inch undercounter Clear Ice, Nugget Ice and Craft Ice machines. See free-standing ice maker repair.

Common Viking Appliance Service Requests

Common Viking appliance service requests.

Tell us which of these sounds closest to what the appliance is doing. Appliance Crew evaluates the reported problem before recommending repair work.

01

Gas Range & Rangetop Concerns

Burner not igniting, repeated clicking, unusual flame appearance, burner not heating as expected, griddle or specialty-surface concerns, oven heating issues, displayed errors or controls not responding.

02

Oven Concerns

Not heating as expected, temperature concerns, convection or airflow symptoms, broiler concerns, steam or microwave concerns on applicable RVL products, door issues, cleaning-cycle concerns, displayed errors or controls not responding. See microwave repair for combi-speed equipment.

03

Refrigerator & Freezer Concerns

Not maintaining temperature, warming, unusual operation, excessive frost or condensation, water or integrated ice-making concerns, door issues, interior or control concerns, displayed alerts or controls not responding. If the refrigerator is warming, keep unnecessary door openings to a minimum and call 561.933.9955 to check the earliest available appointment. See ice maker repair for integrated ice makers.

04

Induction Concerns

Cooking zones not heating as expected, cookware-detection concerns, unexpected power changes, bridge-function concerns on applicable models, unusual operating noise, displayed errors or controls not responding. If a cooking surface is cracked, stop using the affected appliance and contact us with the exact model. See cooktop repair.

05

Dishwasher Concerns

Not draining, leaking, poor washing or drying performance, unusual noise, rack or door concerns, detergent-dispensing concerns, displayed errors or controls not responding.

06

Wine & Dedicated Ice-Machine Concerns

Wine: temperature-zone concerns, unusual operation, condensation, humidity-related concerns on applicable models, lighting, door or glass issues. Dedicated ice machines: reduced or stopped ice production, changes in ice formation, water or drainage concerns, cleaning-cycle issues or unusual noise. Viking also manufactures ventilation designed to coordinate with its cooking appliances; standalone ventilation service should be confirmed before booking.

Current Viking Product Families

Current Viking product families.

Viking's current residential lineup spans traditional professional-style 3, 5 and 7 Series cooking, Tuscany ranges, contemporary RVL built-in cooking, VEIL™ integrated refrigeration, wine storage, dedicated ice machines and 3, 5 and 7 Series dishwashers. Exact configuration and features depend on model.

5 Series

Viking 5 Series

The brand's recognizable professional-style residential cooking family, with current gas, dual-fuel, electric and induction products depending on appliance and size. Applicable 5 Series wall ovens remain available in current 27 and 30 inch single and double electric configurations.

Tuscany

Viking Tuscany

Tuscany combines Italian design with Viking's residential professional-style cooking identity. Current Tuscany dual-fuel ranges are offered in 36, 48 and 66 inch widths. Burner output and cooking-surface configuration vary by exact model.

Cooktops & Rangetops

Cooktops, Rangetops & Induction

Gas, electric and induction cooktops in applicable 30 and 36 inch widths, along with professional-style rangetops in applicable 30, 36 and 48 inch products. Applicable induction products use MagneQuick™ induction elements; cooking-zone layout, bridge functions and controls vary by series and model.

7 Series

7 Series Ranges & French-Door Ovens

Current 7 Series ranges use a higher-output professional-style residential platform with Elevation Burners™, VariSimmer™, SureSpark™ and model-specific oven technologies. Current 7 Series also includes 30-inch French-door wall ovens in single and double configurations.

RVL

Viking RVL Built-In Cooking

A contemporary built-in cooking collection centered on integrated black-glass and stainless-steel designs, touch controls and modular installation. Current RVL includes 30-inch single, double, steam-convection and combi-speed ovens, 30 and 36 inch induction cooktops, Panorama integrated downdraft induction products and warming drawers.

Dedicated Ice

Clear, Nugget & Craft Ice Machines

Current dedicated 15-inch undercounter Clear Ice, Nugget Ice and Craft Ice machines. Clear Ice machines produce model-specific clear cube-style ice and include applicable drain-pump and ADA configurations, Nugget produces chewable nugget-style ice, and Craft Ice is for specialty beverage ice. Water supply and drainage requirements vary by exact model.

Why Model-Specific Service Matters

Why model-specific service matters.

Viking uses different product-family names and architectures across appliance categories. Exact model identification helps determine the appropriate technical documentation before repair work is recommended.

Multiple Cooking Platforms

3 Series, 5 Series, 7 Series, Tuscany and RVL use different burner, induction, oven and control architectures.

Parts Sourced For The Specific Repair

Replacement parts are sourced based on the exact model, repair requirements and current availability in the United States.

Current & Earlier Refrigeration

5 Series side-by-side refrigeration, 3 Series French-door products, VEIL™ integrated refrigeration and earlier Viking models use different cooling and control systems.

Model & Serial Information

The model and serial number help identify the exact Viking appliance, product generation, technical documentation and available replacement-part options.

Different Ice-Making Systems

Integrated refrigerator/freezer ice makers and dedicated Clear, Nugget and Craft Ice machines use different architectures and service requirements.

Built-In & Panel-Ready Installations

Many Viking refrigeration, dishwasher and cooking products are installed into cabinetry or use decorative panels. Finished surfaces and surrounding cabinetry are handled with care when appliance access is required.

Our Process

How your Viking service call unfolds.

The appliance is diagnosed first, the price is provided before work begins, and no repair starts without your approval.

01

Book service

Call, text or book online. If available, provide the Viking appliance type, model number, serial number, displayed error or connected-app message if any, and the symptom you are experiencing.

02

Diagnose

The technician evaluates the appliance and the conditions relevant to the reported problem before recommending repair work.

03

See the price

The repair price is provided before work begins. If no repair is performed, the service call is $69 residential or $129 commercial. A Viking professional-style range installed in a home is a residential service call.

04

Repair with approval

If you approve the repair, the service call and diagnostic are waived. Where appropriate, appliance operation is checked after repair work is completed. Qualifying repairs include a 90-day parts and labor warranty.

Frequently Asked

Viking repair questions.

Answers to what owners ask most when a Viking appliance needs service.

Manufacturer warranty coverage and authorization requirements are determined by Viking and vary by appliance, model and applicable warranty terms. Appliance Crew is an independent appliance repair company and does not represent itself as an authorized Viking service provider. If the appliance may still be covered by a manufacturer warranty, contact Viking directly to confirm the applicable service requirements before booking independent repair.
If no repair is performed, the service call is $69 residential or $129 commercial. If you approve the repair, the service call and diagnostic are waived. The repair price is provided before work begins. A Viking professional-style range installed in a home is still a residential appliance service call.
Replacement-part sourcing depends on the exact Viking model, required component and current availability in the United States. Appliance Crew uses the appliance information to determine appropriate sourcing options for the specific repair.
Qualifying repairs include a 90-day parts and labor warranty from Appliance Crew. Any separate manufacturer coverage, when applicable, is determined by Viking.
Appointment availability depends on location, technician availability and the day's schedule. Call 561.933.9955 or book online to check the current options available for your service request.
Viking 5 and 7 Series residential ranges may fall within Appliance Crew's cooking-appliance service scope. These series use different gas, dual-fuel, induction, burner and oven configurations, so provide the exact model number when booking.
Current Viking Tuscany dual-fuel ranges are offered in 36, 48 and 66 inch configurations. Tuscany appliances may fall within Appliance Crew's cooking service scope depending on exact model and parts availability.
Current Viking RVL ovens, induction cooktops, steam-convection and combi-speed products may fall within Appliance Crew's cooking-appliance service scope. Provide the exact model because RVL architecture differs from traditional Viking 3, 5 and 7 Series cooking.
Current VEIL™ all-refrigerator columns, all-freezer columns, integrated bottom-freezer refrigeration and wine cellars may fall within Appliance Crew's refrigeration service scope. Provide the exact model because widths, controls, cooling architecture and ice-making features vary by product.
Viking 5 Series undercounter wine cellars and VEIL™ full-height integrated wine storage may fall within Appliance Crew's wine-refrigeration service scope. Temperature-zone configuration, width, controls and internal features vary by model.
Current Viking 3, 5 and 7 Series dishwashers may fall within Appliance Crew's dishwasher service scope. Wash, drying, sound, rack and control features differ by series and model, so provide the exact dishwasher model and any displayed error when booking.
Current Viking dedicated undercounter Clear Ice, Nugget Ice and Craft Ice machines may fall within Appliance Crew's ice-machine service scope. The three types use different ice-making, water and drainage systems, so provide the exact model and describe the symptom when booking.
Tell us what the appliance itself is doing and what you are seeing in the Viking app or display. Appliance Crew can evaluate the appliance-related service concern within our scope. App, account, Wi-Fi, cloud-platform or software issues may require Viking support.
Possibly. Viking has produced many generations of cooking, refrigeration, dishwashing and specialty appliances since the 1980s, including older Professional ranges, earlier Designer products, older Virtuoso and 6 Series cooking, earlier built-in refrigeration, older Quiet Cool-branded refrigeration and earlier dishwashers. Serviceability depends on the exact appliance, condition and whether the required replacement parts can still be sourced in the United States. Send us the model information and we will help confirm whether it falls within our service scope.
Tell us which appliances are involved and describe the concern with each one. Appliance Crew can evaluate the cooking-appliance concern within our standard service scope. Standalone ventilation service must be confirmed separately before booking.
Other Manufacturers

Don't see your brand?

Appliance Crew works with a wide range of manufacturers where replacement parts can be sourced in the United States, so if your brand is not shown, contact us with the manufacturer and model and we will help confirm whether it falls within our service scope.

Parts availability in the United States is the practical limit on what can be serviced, not the badge on the front.

Viking cooking and refrigeration appliances are often installed alongside appliances from other premium and major manufacturers. Tell us which appliances need attention when booking so each appliance can be reviewed appropriately. Need to confirm service at your address? View Appliance Crew's current service areas.

Viking Appliance Repair

Tell us what your Viking appliance is doing. We will take it from there.

Book online or call Appliance Crew with the appliance type, model number and symptoms if available. We will diagnose the problem and provide the repair price before work begins.

Direct Line561.933.9955
Service AreasCheck your address

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