01
Introduction
Appliance Crews LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you:
- Visit our website
- Schedule a service
- Join a maintenance membership
- Communicate with us by phone, SMS, email or chat
- Interact with our advertising or marketing campaigns
By using our website or our services, you consent to the practices described in this policy.
02
Information We Collect
When you request or receive service from us, we may collect the following personal information:
NameEmail addressPhone numberService addressBilling addressAppliance brand and modelService historyPayment information
We collect this information directly from you when you book online, call, text, email or speak with a technician.
03
Automatically Collected Data
When you visit our website, certain information is collected automatically through cookies and similar tracking technologies:
IP addressDevice typeBrowser typePages viewedDate and time of visitReferral sourceClick behavior
04
Marketing and Advertising Data
We may collect information through the following platforms and technologies:
- Google Analytics
- Meta (Facebook) Pixel
- Retargeting technologies
- CRM tracking systems
- Call tracking software
This allows us to measure advertising effectiveness and improve the customer experience.
05
How We Use Your Information
We use the information we collect to:
- Schedule and perform appliance services
- Process payments
- Send service confirmations and technician arrival updates
- Provide maintenance reminders
- Improve website functionality
- Respond to inquiries
- Deliver relevant advertising
- Comply with legal requirements
We do not sell your personal information.Your contact details, service address and appliance history are used to serve you and are never sold to third parties.
06
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to analyze traffic, measure ad performance, enable retargeting campaigns and improve user experience.
You may disable cookies at any time in your browser settings. Please note that some website functionality may be limited if you do.
07
Third-Party Processors
We may share limited information with trusted third-party service providers, including:
- Payment processors
- CRM and scheduling platforms
- Marketing automation platforms
- Analytics providers
- SMS and communication platforms
These providers process information only as necessary to perform services on our behalf.
08
SMS and Marketing Communications
By providing your phone number, you consent to receive messages from Appliance Crews, including:
- Appointment confirmations
- Technician updates
- Billing notifications
- Promotional offers
Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message, and you can reply HELP for assistance.
09
California Privacy Rights (CCPA Notice)
If you are a California resident, you may have the right to:
- Request access to the personal information we have collected
- Request deletion of your personal information
- Request disclosure of the categories of information collected
- Opt out of certain data uses
To submit a request, email [email protected] or call 561.933.9955. We will verify your identity before acting on any request.
10
Do Not Track Signals
Some browsers offer a Do Not Track feature. Our website does not currently respond to Do Not Track signals, as there is no uniform industry standard for how those signals should be interpreted.
11
Data Security
We implement reasonable technical and organizational safeguards to protect your information. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
12
Data Retention
We retain personal information for as long as necessary to provide services, maintain business and warranty records, and comply with legal and tax requirements.
13
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If you believe a minor has provided us with personal information, contact us and we will delete it.
14
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of every website you visit.
15
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after an update means you accept the revised policy.
16
Contact Information
Questions about this policy, or about the information we hold on you? Reach us directly: