Legal

Privacy Policy.

How Appliance Crews collects, uses and protects your information when you book a repair, text our line, visit this website or receive service in your home. Written in plain language, with nothing buried.

Effective DateJanuary 10, 2026
Last UpdatedJuly 28, 2026
Applies Toappliancecrews.com and all Appliance Crews services
We never sell your dataYour name, address and appliance history stay with Appliance Crews and the vendors who help us serve you.
Reply STOP anytimeText messages are for appointment updates and offers. One word ends them, with no effect on your service.
You can ask what we holdRequest access to or deletion of your information at any time. We verify identity, then act on it.
The Full Policy

16 sections, no fine print.

Use the contents rail to jump to any section. It follows you as you read.

01

Introduction

Appliance Crews LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you:

  • Visit our website
  • Schedule a service
  • Join a maintenance membership
  • Communicate with us by phone, SMS, email or chat
  • Interact with our advertising or marketing campaigns

By using our website or our services, you consent to the practices described in this policy.

02

Information We Collect

When you request or receive service from us, we may collect the following personal information:

NameEmail addressPhone numberService addressBilling addressAppliance brand and modelService historyPayment information

We collect this information directly from you when you book online, call, text, email or speak with a technician.

03

Automatically Collected Data

When you visit our website, certain information is collected automatically through cookies and similar tracking technologies:

IP addressDevice typeBrowser typePages viewedDate and time of visitReferral sourceClick behavior
04

Marketing and Advertising Data

We may collect information through the following platforms and technologies:

  • Google Analytics
  • Meta (Facebook) Pixel
  • Retargeting technologies
  • CRM tracking systems
  • Call tracking software

This allows us to measure advertising effectiveness and improve the customer experience.

05

How We Use Your Information

We use the information we collect to:

  • Schedule and perform appliance services
  • Process payments
  • Send service confirmations and technician arrival updates
  • Provide maintenance reminders
  • Improve website functionality
  • Respond to inquiries
  • Deliver relevant advertising
  • Comply with legal requirements
We do not sell your personal information.Your contact details, service address and appliance history are used to serve you and are never sold to third parties.
06

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to analyze traffic, measure ad performance, enable retargeting campaigns and improve user experience.

You may disable cookies at any time in your browser settings. Please note that some website functionality may be limited if you do.

07

Third-Party Processors

We may share limited information with trusted third-party service providers, including:

  • Payment processors
  • CRM and scheduling platforms
  • Marketing automation platforms
  • Analytics providers
  • SMS and communication platforms

These providers process information only as necessary to perform services on our behalf.

08

SMS and Marketing Communications

By providing your phone number, you consent to receive messages from Appliance Crews, including:

  • Appointment confirmations
  • Technician updates
  • Billing notifications
  • Promotional offers

Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message, and you can reply HELP for assistance.

09

California Privacy Rights (CCPA Notice)

If you are a California resident, you may have the right to:

  • Request access to the personal information we have collected
  • Request deletion of your personal information
  • Request disclosure of the categories of information collected
  • Opt out of certain data uses

To submit a request, email [email protected] or call 561.933.9955. We will verify your identity before acting on any request.

10

Do Not Track Signals

Some browsers offer a Do Not Track feature. Our website does not currently respond to Do Not Track signals, as there is no uniform industry standard for how those signals should be interpreted.

11

Data Security

We implement reasonable technical and organizational safeguards to protect your information. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

12

Data Retention

We retain personal information for as long as necessary to provide services, maintain business and warranty records, and comply with legal and tax requirements.

13

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If you believe a minor has provided us with personal information, contact us and we will delete it.

15

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after an update means you accept the revised policy.

Your Controls

What you can turn off.

Four things you control directly. None of them affect the quality or speed of your repair.

Text messages

Reply STOP to any message from us and texting ends immediately. Reply HELP for assistance. You will still get a call for appointment changes.

Cookies and tracking

Disable cookies in your browser settings at any time. Some website features may be limited, but you can always call or text to book.

Access or deletion

Ask us what personal information we hold, or ask us to delete it. Email [email protected] and we will verify and respond.

California rights

California residents can request access, deletion, disclosure of categories collected, and opt out of certain data uses under the CCPA.

Questions About Your Information?

Talk to a real person, today.

Privacy questions, data requests, or an appliance that needs attention. The same team answers all of it. FREE service call and FREE diagnostic with any repair.

Direct Line561.933.9955
Service AreaPalm Beach and Broward Counties