01
Acceptance and Scope
These Terms and Conditions govern your use of the Appliance Crew website and your use of services provided by Appliance Crew. Please read them before requesting service or approving a repair.
Specific written estimates, invoices, memberships, gift cards, promotions or other program-specific terms may supplement these Terms. Where you separately accept a more specific written term for a particular transaction, that specific term controls that transaction to the extent of a direct conflict with these Terms.
Nothing in these Terms waives any right that cannot legally be waived.
02
Company Identity
These Terms are provided by Appliance Crew LLC, operating as Appliance Crew ("Appliance Crew," "we," "us," or "our").
03
Service Requests and Scheduling
Booking online, calling, texting or submitting a form is a request for service. A request becomes an appointment when it is confirmed by Appliance Crew, and all appointments are subject to availability.
Same-day appointments are often available.Availability depends on your location, the day's schedule and the work already booked. Appliance Crew does not promise same-day service or a repair completed the same day.
Arrival windows are estimates. Traffic, building access, and the length of the visit before yours can move an arrival time, and we will contact you if your window changes materially.
What affects repair timing
- The diagnosis, and what the appliance actually needs
- Parts availability and lead time
- The condition and age of the appliance
- Site access, including building, gate and elevator requirements
- Scheduling and the work already committed for that day
04
Service Area
Appliance Crew is based in Delray Beach, Florida, with direct service centered around Boca Raton, Delray Beach and nearby communities.
Outside our primary direct-service area, we may still be able to help through our trusted South Florida service network.
If your request is referred to, or performed by, an independent third-party provider outside Appliance Crew's direct operation, that provider may operate under its own separate terms, pricing and warranty unless Appliance Crew expressly states otherwise in writing. Ask us before work begins if you want that confirmed for your visit.
05
Service Call and Diagnostic Pricing
Pricing for the visit is disclosed to you before any repair work begins.
Approve the repair and the service call and diagnostic are waived.If you decline the repair, the service call amount above applies for the visit and the diagnosis. No repair begins without your approval.
Repair pricing is quoted separately from the service call and is presented for your review before work starts. Applicable taxes may be added where legally required.
06
Estimates and Customer Authorization
Appliance Crew diagnoses the accessible condition of the appliance and provides repair pricing for your review before repair work begins. An estimate reflects what is known at the time it is given, based on the condition that can be observed and accessed during the visit.
If additional issues or additional work are discovered that materially change the scope or the price, Appliance Crew will explain the change and request your authorization before performing that additional work.
The person authorizing service represents that they are the owner or an authorized representative with authority to approve work on the appliance and to permit the work at the property.
07
Payment
Payment is due according to the estimate, invoice, checkout or other written payment terms provided for the transaction. Accepted payment methods may vary and are confirmed at the time of service or purchase.
Applicable taxes may be charged where legally required.
If you have a question or concern about a charge, contact Appliance Crew promptly at 561.933.9955 or [email protected] so it can be reviewed while the details of the visit are still fresh.
08
Rescheduling, Access and Appointment Conditions
A visit runs well when we have accurate information in advance. Please provide:
- Your name
- A phone number where you can be reached during the visit
- The service address, including unit or suite
- Access information, including gate, concierge, elevator and parking requirements
- Appliance information, including brand, type and the model or serial number if available
A responsible adult or authorized representative must be present and able to provide access and approve work.
At the property
Please provide a reasonably safe and accessible work area around the appliance, and secure pets when that is necessary for safe service. Building, association, concierge or property-access requirements should be disclosed when reasonably possible so the visit is not wasted at the door.
If you need to reschedule, contact us as early as you can so the time can be released to another customer.
09
Appliance Condition and Pre-Existing Conditions
Appliances arrive with a history. A unit presented for repair may have existing damage, concealed defects, prior repairs, installation defects, electrical issues, plumbing issues, cabinet or flooring constraints, corrosion, water damage or other conditions unrelated to Appliance Crew's work.
Appliance Crew is not responsible for loss or damage resulting solely from pre-existing defects, concealed conditions, or failures that were not caused by Appliance Crew. This section does not limit responsibility for Appliance Crew's own negligence where that liability cannot legally be limited.
Moving a built-in appliance
Built-in and panel-ready appliances often sit in tight openings against finished surfaces. If moving or accessing an appliance could reasonably risk cabinetry, flooring, countertops or other property, Appliance Crew will explain the risk and request your authorization, or may decline to move the appliance until appropriate access is available.
10
Parts and Availability
Quality replacement components selected for the appliance, model and repair requirements.Parts are chosen for the unit in front of us, the fault being corrected and the way the appliance is used, and the part used on your repair is identified on your documentation.
Parts availability may affect repair timing. Some components are stocked and fitted on the first visit, and others are ordered, which means a return visit. Where a part is discontinued or unavailable, we will tell you and discuss the options, which may include recommending against the repair.
11
Warranty
Qualifying repairs include a 90-day parts and labor warranty.The warranty applies to the qualifying repair that was performed. It does not automatically cover unrelated components, later failures of other parts, or a different fault that appears after the repair.
Whether a repair qualifies depends on the work performed and the condition of the appliance. More specific written warranty terms shown on your invoice or repair documentation supplement this section and control where they are more specific.
A warranty claim ordinarily requires that the appliance has not been altered, serviced by another party for the same fault, damaged after the repair, or operated outside its intended use. If you believe a repair has failed, contact us at 561.933.9955 and we will look at it.
Nothing in this section limits any rights you have under applicable consumer protection law.
12
Commercial and Professionally Managed Properties
Commercial customers, property managers, house managers, real estate professionals and other representatives who request work represent that they have authority to request that service, or that they will obtain the owner's approval before work proceeds.
The commercial service call is $129 if no repair is performed. Billing arrangements, purchase order requirements and approval thresholds should be raised before the visit so the technician is not held at the door waiting for authorization.
These Terms do not create a service contract, a coverage plan or a committed response time. Any such arrangement would require a separate written agreement.
13
Memberships, Gift Cards and Promotions
Memberships, gift cards, service credits and promotional offers may carry additional terms that are presented at the time of enrollment or purchase. Those specific terms supplement these Terms and control where they are more specific.
Read the terms presented with the offer before you enroll or purchase. Where applicable law imposes mandatory requirements on a program of that kind, that law controls.
14
Communications
Appliance Crew may communicate with you by phone, SMS, email, and through the website and its forms.
Service messages and marketing messages are not the same
When you provide contact information in connection with a service request, we may use it to communicate with you about that request, appointment, estimate, invoice or other service-related matter. Providing a phone number is not by itself treated as consent to receive promotional or marketing text messages.
Where consent is required for marketing messages, it is obtained separately as applicable law requires. Consent to receive marketing messages is not a condition of purchasing goods or services. Message frequency varies. Message and data rates may apply. Reply STOP to stop text messages from the sending number and HELP for assistance.
How information is handled is described in our Privacy Policy.
15
Website Use and Intellectual Property
Website text, branding, design, photographs, graphics, illustrations and other content are owned by or licensed to Appliance Crew unless otherwise indicated.
You may view, browse, print and share the website for ordinary personal and non-commercial use, including linking to it and using it in the normal way with a standard browser or assistive technology.
What is not permitted
- Copying or republishing website content as your own
- Bulk scraping, harvesting or automated extraction of content
- Using our brand, name or content to impersonate Appliance Crew
- Commercial exploitation of website content without written permission
- Interfering with the operation or security of the website
Ordinary search engine indexing and legitimate browser and accessibility tools are welcome and are not restricted by this section.
16
Customer Submissions and Photos
You may choose to send us appliance photos, model and serial label photos, error codes, written descriptions and other service-related information. Sending them is voluntary and it usually makes the visit faster and more accurate.
Appliance Crew may use those submissions to prepare for, provide and document service, including matching parts, briefing the technician and keeping a record of the work.
Please do not submit unlawful material or content that you do not have the right to provide. Privacy handling of submissions is governed by our Privacy Policy.
17
Manufacturer and Brand References
Brand names identify the appliances we service. They do not imply affiliation.Manufacturer and brand names used on this website are for identification of appliances we may service. Unless expressly stated otherwise, reference to a manufacturer does not mean Appliance Crew is affiliated with, sponsored by, endorsed by or an authorized service provider for that manufacturer.
All trademarks, service marks and trade names referenced on this website remain the property of their respective owners.
18
Website and Service Disclaimers
Information on this website is general and may change. It is written to help you understand what we do and what to expect, not to diagnose your appliance from a distance.
Appliance Crew does not promise that:
- Every appliance can be repaired
- Every problem can be diagnosed remotely
- Every part will be available
- Every repair will be completed in a single visit
- A repair will be completed the same day
Nothing on this website replaces the on-site diagnosis and the estimate you approve. In some cases the honest answer is that a repair is not worth buying, and we will say so.
19
Limitation of Liability
To the extent permitted by law, Appliance Crew is not responsible for indirect, incidental or consequential loss arising solely from an appliance failure, an unavailable part, an interruption in the use of an appliance, or other circumstances outside Appliance Crew's reasonable control.
This section does not limit or exclude liability that cannot legally be limited or excluded, including responsibility for Appliance Crew's own negligence where the law prohibits such a limitation. Nothing here removes rights you have under applicable consumer protection law.
20
Disputes and Governing Law
If something goes wrong, tell us first. Most concerns are resolved quickly by a direct conversation with the people who did the work. Contact 561.933.9955 or [email protected].
These Terms are governed by the laws of the State of Florida to the extent legally permitted, without regard to conflict of law principles.
Any dispute that is not resolved directly may be brought in a court of competent jurisdiction in the Florida county where Appliance Crew LLC maintains its principal place of business, except where applicable consumer law requires or permits a different venue.
21
Changes and Contact
These Terms may be updated as our services, our website or applicable law change. Updates apply going forward from the date they are posted, and the revised Last Updated date appears at the top of this page.
Contact
Related pages
Read our Privacy Policy for how information is handled, and our Accessibility Statement for how we approach digital accessibility.